FAQ
Questions and answers.
Will my salon's phone number change?
No. Your own line is never touched. You get a second local number in your area code for texting.
Do I have to change my booking system?
No. Keep Square, Fresha, Dash or whatever you use, and the receptionist sends clients to your own booking link. If you switch to our calendar, you also get reminders and waitlist fill, and we bring over your clients and upcoming appointments.
What if the AI doesn't know the answer?
It never makes up a price or an opening. It sends your booking link, or texts you the client's message so a person can answer.
Who gets the win-back texts?
Only clients who stopped coming and whom we are allowed to text. You approve every word first and can mark anyone you don't want texted. When a client replies, the receptionist takes the conversation.
Can clients stop the texts?
Yes. Every text carries your salon's name, and a client who replies STOP stops getting them. They can reply START to get them again.
Can I see what's being said to my clients?
Yes. Every conversation is on your dashboard. Your staff can have their own logins, which don't show Settings or Results.
Who sets it up?
We do. You have one call with us, send your client list, approve the wording and text your new number once to check it. We do the rest.
Where is my information kept?
Our database, with your client list and conversations, is in Canada. Our privacy policy lists every company that helps us run DragonflyPing and where each one is.
How much does it cost?
Prices are on request while we sign our first salons. Book a demo and we'll go through it with you.
Still have a question?
Book a demo, or email us any time. We answer every message.